Frequently Asked Questions
Everything you need to know about finding your perfect ring.
How do I determine the correct ring size?
We offer a complimentary ring sizer that can be mailed to your home, or you can use our online sizing guide which includes a printable scale and conversion chart for international sizes.
Are your diamonds and gemstones ethically sourced?
Yes, we strictly adhere to the Kimberley Process and ensure all our materials are conflict-free and sourced from suppliers who maintain high labor and environmental standards.
What is your return policy for engagement rings?
We offer a 30-day money-back guarantee on all standard designs. The ring must be in its original condition and accompanied by all certification documents and packaging.
Do you offer custom design services?
Absolutely. Our expert jewelers work with you to create a one-of-a-kind piece. The process typically takes 4-6 weeks from the initial consultation to the final delivery.
Is shipping insured and discreet?
All orders are shipped via insured overnight delivery in a discreet, unbranded outer box to ensure your surprise remains safe and the package arrives securely.
Does my ring come with a warranty or appraisal?
Every engagement ring includes a lifetime manufacturer warranty and a professional third-party appraisal for insurance purposes, along with its GIA or IGI diamond certificate.