Returns & Exchanges
We want you to be completely captivated by your jewelry, which is why we offer a 30-day hassle-free return policy for all unworn engagement rings. If your piece isn't the perfect fit for your love story, we are here to assist with a seamless exchange or full refund.
Initiate Your Return
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Secure Your Jewelry
Place the ring in its original presentation box and secure it within a padded shipping container, ensuring all diamond certificates and appraisals are included.
Complimentary Shipping
Attach the provided insured shipping label to your package and drop it off at any authorized carrier location; we cover all return logistics for your peace of mind.
Quality Inspection & Refund
Once our gemologists verify the condition and authenticity of the piece, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing